Help and support
Answers to the questions we hear most. Still stuck? Email us and a real person will read it.
Getting started
How do I create an invitation?
Sign in, press New invitation and choose housewarming, birthday or school party. Pick a design, add the details, then share the link from the Send step.
What does PhateSar cost?
PhateSar is free during early access. Each account can have 2 invitations at a time, so delete one to make room for another.
Which events can I plan?
Housewarmings, birthday parties and school parties today. Weddings and meetups are planned but not available yet.
Can PhateSar send my invitations for me?
Not yet. You share your invitation’s link yourself: copy it, or send it by SMS, email, WhatsApp or Messenger, or show a QR code. Sending invitations from PhateSar is planned.
Sharing and replies
Do my guests need an account?
No. They open the link and reply. They can open it again on the same device to change their reply.
Can I give each guest their own link?
Yes. On the Send step, add guests by name and each one gets a personal link. You can then see who has not replied yet.
How do I see who is coming?
Open the invitation’s Responses tab. It shows the headcount, how many are coming to each time slot, who is bringing what, and every reply. You can download the list as a spreadsheet.
Will guests get reminders?
Yes, guests who gave an email address get reminders. In Details, under RSVP deadline and reminders, you choose 7 days before, 1 day before, the morning of the event, and a nudge for guests who have not replied.
Can guests message me?
Yes. Guests can use Message the hosts on their invitation. You read and reply in the Messages tab, and you get an email when a new message arrives. You can switch messages off.
Can I add a co-host?
Yes, in Details under Co-hosts. Co-hosts can edit and send the invitation. Only the owner can add or remove co-hosts.
Photos
How does the photo gallery work?
It is off by default. When you turn it on in Details, guests can view, download and add photos, and you can choose to approve photos before others see them. Tell your guests before you turn it on, because you are responsible for what is shared.
How long are photos kept?
For 12 months after the event, or 6 months for school parties, then they are deleted. We email you three times before that so you have time to download them.
Can I download all the photos?
Yes. Use Download all on the Photos page. A big gallery comes as several smaller files.
I am in a photo and want it removed
Tell the host, who can remove any photo. Or email privacy@phatesar.app and we will review it.
School parties
What do parents enter for a school party?
For each child: a name, a class or grade, and an optional allergy note. Only the hosts and that parent can see it, and it is deleted with the reply.
Signing in and your account
Is there a password?
No. We email you a one-time sign-in link each time you sign in.
My sign-in link says it expired or was already used
Each link works once, and it only completes in the browser where you asked for it. Ask for a new link on the sign-in page and open it in that same browser.
I did not get the sign-in email
Check your spam or junk folder and wait a minute or two. It comes from invites@notify.phatesar.app. If it still has not arrived, ask for another link.
How do I download my data or delete my account?
Open the account menu and choose Account and data. You can download everything we hold about you, including your photos, or delete your account and all your invitations.
I am a guest and want my reply removed
Ask the host, who can remove any reply. Or email privacy@phatesar.app.
How we handle your information is in the Privacy Policy, and the rules for using PhateSar are in the Terms of Use.